Terms and Conditions

Welcome to Annie's Cakes. These Terms and Conditions outline the rules and regulations for using our website and purchasing cakes from our store. By accessing this website and making a purchase, you agree to abide by these Terms and Conditions. If you disagree with any part of the terms, please do not use our website.

1. General Information

Annies Cakes is a cake store offering a variety of cakes and related products for sale through our online store. Our website can be accessed at www.crazycakes.ae.

2. Ordering and Payment

Placing an Order: When you place an order with us, you are making an offer to purchase products. Your order will only be confirmed once payment is processed and a confirmation email is sent to you.
Payment Methods: We accept payments via [list accepted payment methods, e.g., credit/debit cards, PayPal, etc.]. All payments are processed securely using industry-standard encryption.
Pricing: All prices listed on our website are in AED and are inclusive of applicable taxes, unless stated otherwise. We reserve the right to change prices at any time, but the price you pay is the price listed at the time your order is placed.

3. Product Availability

While we make every effort to ensure that the products listed on our website are available, availability may be subject to change due to factors such as high demand, production limitations, or stock shortages. In the event that a product is out of stock or unavailable, we will notify you as soon as possible and offer alternatives or issue a full refund if necessary.

4. Custom Orders

If you are placing a custom cake order, please provide clear details about your design and requirements. We will make every effort to meet your expectations; however, certain custom designs may be subject to availability and feasibility. Custom orders may require a longer preparation time, so please ensure that you place your order with enough time in advance.

5. Delivery and Shipping

Delivery Areas: We offer delivery within certain areas. Please refer to our delivery page to check if we deliver to your location. If you are outside our delivery area, you may be able to arrange pickup at our store.
Delivery Time: We will provide an estimated delivery window based on your location. While we will do our best to deliver within the provided time frame, we cannot guarantee exact delivery times. Delays may occur due to weather, traffic, or other unforeseen circumstances.
Delivery Charges: Delivery charges vary depending on your location and the size of your order. The exact delivery charge will be calculated at checkout.

6. Cancellations and Refunds

Order Cancellations: You may cancel your order up to 5-10 minutes after placing. Cancellations must be made by contacting us via email or phone. Any cancellation after this time may result in a partial or full charge, depending on the nature of the order.
Refunds: If your order is damaged or incorrect upon delivery, please contact us immediately at +971507030991 and we will work with you to resolve the issue. Refunds or replacements may be offered for orders that do not meet your expectations due to our error. Refunds are not provided for issues caused by customer error (e.g., incorrect delivery address).

7. Product Quality and Allergens

Quality Guarantee: We are committed to providing high-quality products. If you are not satisfied with the quality of your cake, please contact us so we can address the issue.
Allergens: Our cakes may contain common allergens such as wheat (gluten), dairy (milk), eggs, nuts, soy, and other ingredients. If you have specific allergies, please inform us at the time of ordering so we can accommodate your needs where possible. We cannot guarantee that our products are free of allergens due to potential cross-contamination during preparation.

8. User Account and Privacy

Account Creation: You may create an account on our website to make ordering more convenient. You are responsible for maintaining the confidentiality of your account information, including your password.
Privacy: Your privacy is important to us. Please review our Privacy Policy [insert link to Privacy Policy] to understand how we collect, use, and protect your personal information.

9. Website Usage

Intellectual Property: All content on our website, including text, images, graphics, logos, and trademarks, is the property of Annie's Cakes or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our permission.
Website Access: We reserve the right to modify, suspend, or discontinue our website or any part of it at any time without notice.

10. Limitation of Liability

To the extent permitted by law, Annie's Cakes is not responsible for any indirect, incidental, or consequential damages arising from your use of our services or products. Our liability is limited to the amount paid for the product or service in question.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of United Arab Emirates. Any disputes arising from these terms shall be resolved in the courts of United Arab Emirates.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective as soon as it is published. Please review this page periodically for any updates.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Annie's Cakes

Warehouse#2 24B Street Al Quoz Industrial Area 1, Dubai, UAE

contact@crazy-brownies.com

+971507030991